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Whether you're specifying for a project, planning a custom piece, or need help with an order — our team is here. We reply within 2-3 hours, by the next business day at the latest.
Orders, returns, warranty & product questions.
Free returns
Returns within 30 days receive a full refund
Worldwide shipping
Free Shipping, No extra Tariffs
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FAQ
Orders ship to the USA within 3–5 business days at no extra charge. You'll receive a tracking number by email once your order ships.
Yes, we ship worldwide! Delivery times vary by destination, so international orders may take a little longer to arrive than US orders. If you'd like an estimate for your country, feel free to contact us.
Use the Tracking page in the link below and enter your order or tracking number.
Of course! Just contact us within 24 hours of placing your order, and we'll be happy to update or cancel it for you. Once an order has shipped, we're unable to make changes.
It is solid brass with no protective coating. It develops a natural patina over time, giving it a warm, vintage character. Each piece ages uniquely.
Yes. That's the beauty of unlacquered brass. It will gradually darken and develop a patina. If you prefer the shiny look, you can polish it back anytime.
Caring for unlacquered brass is simple! Whether you want to keep its natural patina or restore its original shine, our step-by-step guide walks you through the process: How to Clean Unlacquered Brass Faucets
Yes, 100% solid brass, handmade by skilled artisans.
Small variations in finish, hammering, or engraving are natural and make each piece one of a kind.
Yes! Our faucets use standard 1/2" NPT connections, so they're compatible with most US plumbing systems. All parts needed for installation are included.
Yes, we love creating custom pieces! Just contact us with the details of what you have in mind, such as size, style, or finish. We'll get back to you with the lead time, pricing, and everything else you need to know.
Yes! We offer a dedicated trade program for interior designers, contractors, and businesses placing bulk orders. To apply, simply visit our Trade Program page and submit your application.
We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, Apple Pay, and Google Pay. All payments are processed securely.
We typically respond within 6–12 hours. Messages sent over the weekend may take a little longer, but we'll get back to you as soon as possible.